Ruta Privacy Policy

Version 1 · effective October 14, 2026

English translation of the Spanish original. If the two versions differ, the Spanish version controls.

1. Who we are

Ruta is an educational mentorship offered by Carlos Melo Consulting LLC ("Ruta ", "we"), 1688 Meridian Ave, Ste 600, Miami Beach, FL 33139, United States. Contact: soporte@laruta800.com.

2. What data we collect

• Your name and email, when you buy or sign up.
• Your payment data. Payments are processed by Stripe: we see the amount, date, payment status and the last digits of the card, never the full number.
• The record of your acceptance of the Terms and Conditions: date and time, email, accepted version and payment ID.
• Your use of the platform and of Los Club: the material you open, your profile, and what you post in the community and in the chat.
• For the Alarm email reminders: the nickname you give each product, its last 4 digits, and the statement and due days. Never amounts, balances or the full number.
• We do not collect what you write in the Notebook: it is stored only on your phone; we do not receive it, see it or keep a copy. Looking after your phone and that information is your responsibility.
• If you answer them, we keep your answers to the two optional questions in the app: which situation describes you and how you found us. We also record which sections of the app you open and on what day, and which ad or link brought you to the payment page. From your conversations with SofIA, Alex and support we only count the topics, without keeping what you write. We never keep what you write in your Notebook. We use this data only to improve the mentorship, and we summarize it as numbers, without names.
• Basic technical data your browser sends when you visit our pages, such as IP address, device type, and the cookies needed to sign you in.

3. How we use it

• To give you access to the mentorship and to Los Club.
• To process your payment and, when the 180 days of included access end, the monthly fee, and to notify you before the first charge.
• To contact you about your account, your purchase and new material. You can unsubscribe from any promotional email.
• To moderate the community and enforce its rules.
• To handle refunds, complaints and payment disputes, and to keep proof of what you accepted.
• To improve the material and the platform.
• To meet legal and tax obligations.

4. The AI educational assistant

An AI educational assistant supports the community chat and helps us moderate it. To do so, it reads the messages posted there, and those messages may also be reviewed by our team. The assistant runs on an artificial intelligence provider that processes messages only to provide this service to us. The assistant does not give advice.

5. We do not sell your data

We do not sell, rent or share your personal data for others to advertise to you.

6. Who we share it with

Only with the providers we need to operate, and only what each one needs:

• Stripe, to process payments.
• Cloudflare, which hosts the app, the community, the material and the emails.
• The artificial intelligence provider behind the educational assistant.
• Our email and web hosting services.

We may also disclose data when required by law or by a competent authority.

If you leave our pages through an affiliate link, what you do there is governed by that site's privacy policy.

7. What not to send us

Do not send us, or post in the community, your Social Security or ITIN number, full account numbers, passwords or full credit reports. If they appear, we delete them.

We will never ask you for information, payments or passwords through social media, direct messages or phone calls. If someone does so using Carlos's name or image, it is not Ruta 800.

8. How long we keep it

While your account is active. Afterwards, we keep the record of your purchase, payments and acceptance of the terms for as long as tax laws require and as needed to handle complaints or disputes. Everything else is deleted or anonymized.

9. How we protect it

We use providers with recognized security measures and limit which members of our team can see your data. No system is infallible; if an incident affects you, we will notify you as the law requires.

10. Your choices and rights

You can ask us for a copy of your data, or to correct or delete it, by writing to soporte@laruta800.com. Deleting your data closes your account. Some records, such as payment records, must be kept by law.

You can unsubscribe from promotional emails at any time. Account and billing notices continue while your account is active.

11. Minors

Ruta is only for people 18 or older. We do not knowingly collect data from minors.

12. Changes

If we change this policy in a way that affects you, we will notify you by email before it applies.

13. Language

This policy exists in Spanish and English. If the two versions differ, the Spanish version controls.